In bexio you have the option of escalating individual invoices with the status of "Overdue" to the next reminder level. On the other hand, you can also choose to escalate all invoices with "Overdue" status to the next reminder level by means of a payment reminder run.
To do this, open the reminder run function under "Sales - Other - Payment reminder runs (reminders about outstanding invoices)". The open overview shows all payment reminder runs performed to date.
New payment reminder run
To start a new payment reminder run, click the "New payment reminder run" button at the upper left. You can then specify a date for the payment reminder run. To do so, set the date on which the due date should be assessed. This is also the date on which the payment reminders will be issued.
All invoices will then be listed that still have the status of "Overdue" at this point in time. Select the invoices here that you want to escalate to the next reminder level.
At the end of this, you have an opportunity to either have the individual documents displayed individually as a PDF preview or, by using the multi-PDF function under "Actions", have all of the documents collectively displayed in one document as a PDF preview.
What happens after the final reminder level has been reached?
When invoices have reaches the final reminder level, they can no longer be escalated to a higher level. You can decide how many reminder levels you would like to use under "Settings" - "All settings" - "Functions & modules" - "Reminder levels"
If there is no prospect of receiving payment for an invoice, you can set the status of the invoice to "Unpaid". Open the invoice and then click the "Set invoice as "unpaid"" button on the Reminders tab. The invoice will now have the status "Unpaid".
Find out how you can edit reminders in the report "How can I edit a reminder?"