Modifying the e-mail address for sending online documents
When you use bexio to send e-mails to your customers, the first name and surname of the user who is logged in will be shown as the sender by default, and his or her e-mail address will be used as the reply address. However, bexio uses firstname.lastname@example.org as the actual sender address. This ensures that the e-mails you send don't get caught in spam filters.
John Smith from Example AG sends a customer an invoice by email. The recipient sees the sender as John Smith (Example AG via bexio.com) and the email address of the sender as email@example.com
Sender name: John Smith (Example AG via bexio.com)
Sender address: firstname.lastname@example.org
The email is actually sent from this address
Reply address: email@example.com
Replies are sent to this address
How can I change the sender's display name or reply address?
You cannot change the system setting. However, you can create a new email address and set it as the default.
You can manage your sender email addresses under "Settings" -> "All Settings" -> "Functions & Modules" -> "E-mail Sender".
Click on the "New Sender" button to add a new sender, display name and email address.
E.g.: John Smith (firstname.lastname@example.org)
bexio will then send an email confirmation message to the specified address. The new email address can only be used after you have confirmed it by clicking on the link in the confirmation message. You can see whether the confirmation has taken effect by checking the status of the "Confirmed" box.
You can now use this address to send documents. If you want to set the new address as the default, you can do this under "Actions".
How can I change the sender address so that bexio displays my own address?
The sender address email@example.com can only be changed if you have your own domain (e.g. example-ag.ch). You must authorise bexio to send e-mails on your behalf.
Follow these three steps:
- Create a TXT entry for your domain on your DNS with the value
v=spf1 include:bexio.com ~all. Please contact your domain name provider for more information on how to do this.
(e.g. you can omit ~all for existing TXT entries)
Information for experts:
bexio uses Sendgrid.net to send emails, which allows us to send a large volume of
email securely. bexio's SPF entry includes a redirection to sendgrid.net. The number of entries is limited, so your entries and the bexio entries may exceed the maximum number of 10. If you don't want to enter bexio.com in your domain, you can also enter
- In bexio, under Settings > Functions & Modules > E-Mail Sender "Authenticate E-Mail Sender", select the email address that you want to use as the sender address from the Actions menu.
bexio will now verify whether the TXT entry on your domain server is correct. As soon as the verification has been performed (you will see a tick below "Verified") you can use the new address.
N.B. It can take up to 24 hours for your entry to appear on the domain server and become visible to bexio.
- To ensure that the new email address is selected automatically every time you send an email, set it as the "Default Sender" in the "Actions" menu on the right of the new email address.