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How can I reset the overdue notice level?

In order to reset the overdue notice level for an invoice, go to the invoice, then go to "Payment reminders". Once there, you'll see all your previous payment reminders and overdue notices. To change the overdue notice level, click on "Actions" - "Delete reminder" for an overdue notice.

 

The overdue notice level will automatically be reduced from  to .

 

To give you a better overview, you can follow the entire process in the GIF below.

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