This is very important to us!
We want to offer our customers the best possible support. It is particularly important to us that customers are always informed that their chat history has been forwarded and that a member of the bexio support team will contact them in writing.
After you have received the information about forwarding, click on your user name, and then select "Transfer to bexio".
After you have received the information about forwarding, click on the "three-dot menu", and then select “Forward".
After a request has been forwarded
After a chat has been forwarded, our support team will take care of the request. The user's e-mail address is retrieved automatically after the Forward button has been tapped. Our bexio support team is available during normal office hours and will respond to your request as quickly as possible.