| Customers help customers! Answer chat questions from other bexio customers via the mobile app or online app and your bank account will be credited CHF 2 for every positively-rated answer. Responding to questions is voluntary. I am already a bexio expert, but I would like to know more tips & tricks. |
Become a bexio expert in just 3 steps and use your knowledge to help other customers.
Overview
- What is Guuru?
- How do I become a Guuru / bexio expert?
- How does the Community Chat work?
- How do I get paid?
- What about difficult questions?
- I have other questions!
What is Guuru?
Customers help customers! Guuru enables fast personal customer service around the clock.
How do I become a Guuru / bexio expert?
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Step 1:
Install the free Guuru app on your mobile phone. The app is available for Apple & Android smartphones.
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Step 2:
Open the Guuru app. Tap the three-line menu icon in the top left corner and then tap on "Groups". Select "bexio" from the list and then "Join the group".
The access code is: bexio_guuru -
Step 3:
You can now begin the test. You will find all the help you need in our support section at https://support.bexio.com
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N.B.:
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How does the Community Chat work?
Web chat & mobile chat
Chat requests from our customers can be accepted through two platforms: Either via the app that you installed on your mobile phone, or via the online version at https://web.guuru.com/signin.
How do I receive chat requests?
- You will receive questions from other bexio customers via push-notification in the Guuru app or on your PC. You can set your availability in your profile. It's up to you to decide when you will receive questions and when you won't.
- You can also choose whether to answer an individual question or not. If you accept a request, you will be able to contact the customer and answer the question. If you do not want to accept a request, Guuru will search for another external bexio expert to answer the question.
When do I receive chat requests?
Requests may appear around the clock any day (including weekends), but you are under no obligation to answer questions if you have no time or desire to do so. You can set your availability in your profile.
How do I get paid?
You will earn money for answering questions. When the Guuru chat is finished, the customer can rate the answer from the expert. A maximum of 5 stars can be awarded for the support received, and the payment is calculated on the basis of this rating. If a customer does not submit a rating within 24 hours, your answer will automatically be awarded 5 stars.
| 4 or 5 stars | CHF 2.00/Chat |
| 3 stars | CHF 1.00/Chat |
| Less than 3 stars | CHF 0.00/Chat |
Payment: The balance will be credited to your bank account as a collective credit, provided you have entered your IBAN number in the app.
What about difficult questions?
Expectations from bexio
We do not expect you to be able to answer every question. Some questions may be too difficult to answer because they involve complex issues, include questions about bexio invoices, or require a more detailed analysis by our technicians. That's what our Support team is for, and why there is a Forwarding feature. In cases like these, the chat history is forwarded to us, and we take over the request as soon as possible.
The following is important to us!:
It is important to remember that we want to offer our customers the best possible support.
It is particularly important to us that customers are always informed that their chat history has been forwarded and they know a member of the bexio Support team will contact them in writing.
Support section of bexio website
Please visit the Support section of our website for more useful information about Guuru that will help you to respond to customer requests efficiently and successfully.
→ Entire Support section: https://support.bexio.com
Tips & tricks
Please visit the Support section of our website for more useful information about Guuru that will help you to respond to customer requests efficiently and successfully.
→ Helpful articles about Guuru: External bexio experts
→ More tips: Guuru: Tips & tricks for external bexio experts
Forwarding
I don't know how to respond to a request! If you don't know how to respond to a customer request or cannot answer the question (e.g.: questions about their bexio invoice, opening financial years, etc.), our Support team is ready to take over. Guuru allows you to forward a request directly to us, so that the customer doesn't have to repeat the same question.
→ Instructions: Guuru: Forwarding a chat request (mobile or web app)
I have other questions!
Please contact Guuru via live chat or email, or if you have any questions for us, please send us an email.